Refund Policy

1. Overview

At Alimfy, we are committed to ensuring customer satisfaction with our subscription-based SaaS services. This Refund Policy outlines the conditions under which refunds are available. By subscribing to any Alimfy paid plan, you agree to this policy.

2. Eligibility for Refunds

2.1 New Subscribers – 7-Day Refund Window

First-time subscribers to any Alimfy paid plan are eligible for a full refund if a refund request is submitted within 7 calendar days of the initial subscription date. This applies to both monthly and yearly plans.

2.2 Conditions for Eligibility

  • The refund request must be made within the 7-day window from the subscription start date.
  • The request must be submitted via email to info@alimfy.com or through our support channel.
  • Refunds are only available to first-time subscribers (one refund per customer).
  • Accounts found to have violated our Terms and Conditions are not eligible for a refund.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Refund requests made after the 7-day refund window has passed.
  • Renewals of existing subscriptions (monthly or yearly).
  • Partial months or unused portions of a subscription period.
  • Accounts terminated due to a breach of our Terms and Conditions.
  • Requests made by customers who have previously received a refund from Alimfy.

4. Subscription Cancellation

4.1 How to Cancel

You may cancel your Alimfy subscription at any time through your account settings or by contacting our support team. Cancellation stops future billing but does not automatically qualify you for a refund.

4.2 Access After Cancellation

Upon cancellation, you will retain access to the Alimfy platform until the end of your current paid billing period. No prorated refunds are issued for the remaining time in a cancelled subscription period.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

  • Email us at info@alimfy.com with the subject line: Refund Request – [Your Account Email].
  • Include your full name, registered email address, and reason for the refund request.
  • Our team will review your request and respond within 2 business days.

5.2 Processing Time

Once a refund is approved:

  • Refunds are processed within 5–10 business days from the date of approval.
  • The turnaround time for processing refunds is 7–10 business days. The time it takes for the refunded amount to appear in the customer's account may vary depending on the customer's bank or card issuer.
  • The refund will be returned to the original payment method used at the time of purchase.
  • Safepay (our payment gateway) facilitates the refund transaction.

6. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank. Chargebacks initiated without prior communication with Alimfy may result in the suspension of your account pending investigation. We will cooperate fully with any dispute resolution process initiated by Safepay or card networks.

7. Complaints Related to Refunds

If you are unsatisfied with our refund decision, you may escalate your concern:

  • Contact us at info@alimfy.com or +92 333 5987530.
  • We will acknowledge escalated complaints within 2 business days.
  • A final resolution will be provided within 10 business days.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be published on our website with an updated effective date. Continued use of Alimfy after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

  • Company: Globosoft Technologies
  • Website: www.alimfy.com
  • Email: info@alimfy.com
  • Phone: +92 333 5987530
  • Address: Office # T-10, Sardar Arcade, G-11 Markaz, Islamabad, Pakistan